Top 5 Complaints about new iPhone 4S
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Apple's new phone went on sale Friday in the U.S. and six
other countries, and Apple reported selling 4 million of the new phones over
the weekend. But as folks put their new gadget through its paces, some
early complaints are spreading across online message boards.
Here are five of the most frequent complaints we've heard
about the iPhone 4S:
1. Slow service on Sprint
The big news on the carrier front for the iPhone 4S was that
Sprint would be added as an approved mobile carrier, joining AT&T and
Verizon.
But some Sprint customers didn't get off to a very good
start. Many users were reporting slow data speed for the first couple of days.
A thread on the Sprint community forum has 23 pages of
people talking about slow data speed.
"Sprint, we need some answer. Are you guys doing iPhone
specific throttling?" one person posted. "You will lose your customer
if the customer finding their iPhone unusable ... "
This isn't the first time Sprint's speed has come into
question. In PCMag's June survey of the fastest mobile networks, Sprint trailed
Verizon and AT&T in most regions of the country.
A Sprint news release said Friday was the biggest sales day
of a mobile device in its history, surpassing expectations.
"As always, Sprint is carefully monitoring the
performance of the 3G network," Sprint spokesman Scott Sloat said in a
written statement to CNN. "We are looking into a small number of reports
of slow data speeds when using the iPhone 4S, however there are also reports
showing that Sprint's network is the fastest, such as the Gizmodo report that
came out earlier today."
2. Weak battery
At the October 4 presentation unveiling the iPhone 4S, Phil
Schiller , Apple vice president for product management, praised its
"fantastic battery life" that would allow people to talk for eight
hours before needing to charge the device again.
But that's not the experience everyone is reporting.
Apple review site iLounge published a review of the phone,
including battery-life comparisons.
"After three days of non-stop testing, we had a clear
answer: The iPhone 4S is generally more power hungry than the iPhone 4, and
Apple has only made the slightest capacity improvement to the iPhone 4S's
battery," the review reads. "Moreover, whereas Apple underpromised
with the iPhone 4's battery estimates, it comes closer to overpromising with
the iPhone 4S."
The review says that using Wi-Fi consistently and using the
phone mainly for calls and Web browsing wears the battery out at roughly the
same speed as the iPhone 4, while playing videos and music or using a 3G
connection will drain it faster.
3. Siri outside the United States
Demand for the iPhone 4S was clearly global. But one of its
biggest selling-points, the built-in voice assistant Siri, only works fully
stateside.
While many of its built-in features work anywhere, location
based actions don't. So, using Siri to, say, find a local business or get
driving directions, doesn't work elsewhere.
Even queries asking for the time of day weren't working in
Canada, according to some reports.
Compounding that problem (for some folks both inside and
outside the U.S.) is the fact that Siri has trouble understanding heavy
accents.
It currently works with English, French and German (with
more languages coming). But non-native English speakers have reported lots of
trouble.
We can only imagine how Siri's doing in Scotland.
4. Camera problems
Another big selling point for the 4S is its 8-megapixel
camera, which is a pretty significant jump from the 5 megapixels on the iPhone
4 and 3 megapixels on the iPhone 3GS.
Reviews of the images the phone renders have been
overwhelmingly positive, with users reporting a major difference in clarity.
But the same "shutter speed" issues users have
complained about on previous iPhones appear to be back again.
In a forum discussion on Apple's site, some reported that
when they'd take a photo, the camera got stuck with the shutter closed or moved
really slowly. Others said the camera wasn't working at all, although it looks
like they were largely able to fix that by turning the phone off and
restarting.
5. Screen appearance
At least it looks like there's an easy answer for this one.
Some buyers are reporting a yellowish tint or spots on the
screen of their phones, making the resolution fuzzier than older phones.
This is an issue that previous iPhones had as well. While
Apple has never officially explained it (presumably because it hasn't impacted
enough people), technicians have reportedly said it's residue from the
manufacturing process.
Courtesy:Text input: cnn.com, Image: technobuffalo.com
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